Shipping policy

Shipping Policy

Thank you for shopping with TEJIKA.

All orders are shipped from Japan.

Order Processing & Shipping

Our products are made and prepared with care after your order is placed.

Orders are generally dispatched within 2–14 days after your order is confirmed.

Please note that processing times may vary depending on the number of orders we receive or other circumstances. If there is a significant delay, we will contact you by email.

International Shipping

International orders are shipped from Japan via EMS (Express Mail Service).

Shipping costs are calculated based on the destination and will be displayed at checkout before you complete your purchase.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Time

Delivery times vary depending on the destination country or region.

After dispatch, international delivery generally takes approximately 3–14 business days. However, delivery may take longer due to customs procedures, local postal conditions, holidays, weather, or other circumstances beyond our control.

Please note that delivery times are estimates and cannot be guaranteed.

Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are not included in the product price or shipping fee and, if applicable, are the responsibility of the customer.

Customs regulations vary by country, so we recommend checking with your local customs office for more information before placing an order.

Shipping Address

Please make sure that your shipping address is complete and correct before placing your order.

TEJIKA cannot be responsible for delivery delays, failed deliveries, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible.

Delays

International shipments may occasionally be delayed due to customs inspections, postal service disruptions, severe weather, or other circumstances beyond our control.

We appreciate your understanding in the event of an unexpected delay.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible with your order number and details of the issue.

We will review the situation and assist you as much as possible.

Contact

If you have any questions regarding shipping, please feel free to contact us before placing your order.